Shipping Policy
At KuqiDesk, customer satisfaction is our top priority. We work hard to process and deliver your order as quickly as possible. Thank you for your patience and understanding.
We currently ship orders within the United States using reliable shipping carriers such as UPS, USPS, FedEx, or other appropriate carriers.
Shipping availability may vary depending on your location. Additional shipping fees may apply to certain remote or hard-to-reach areas.
Shipping Time
Unless otherwise stated on the product page, orders are usually processed and shipped within 1–2 business days.
Once your order has been shipped, please allow approximately 2–7 business days for delivery.
For pre-order or made-to-order items, please refer to the estimated shipping date provided on the product page.
Once your order has shipped, we will send you a shipping confirmation email with tracking information.
Business Days: Monday through Friday, excluding weekends and U.S. holidays.
Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, high order volumes, or other circumstances beyond our control.
Exceptions may apply to remote or less accessible locations.
Shipping Areas
We currently ship to addresses within the United States.
Shipping may not be available to certain locations, including Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses, and other remote locations.
If you are unsure whether we can ship to your address, please contact us at support@kuqidesk.com before placing your order.
Lost or Stolen Packages
Once tracking information shows that a package has been delivered to the shipping address provided at checkout, KuqiDesk is generally not responsible for packages that are subsequently lost, stolen, or misplaced.
If your package shows as delivered but you cannot locate it, we recommend:
- Checking around your property and with household members or neighbors.
- Contacting the shipping carrier for additional delivery information.
- Contacting us at support@kuqidesk.com so we can assist you in contacting the carrier when appropriate.
Shipping Address Changes
Please carefully review your shipping address before completing your order.
If you need to change your shipping address after placing an order, please contact us at support@kuqidesk.com as soon as possible.
We will do our best to accommodate address changes before your order is shipped. However, once an order has entered the shipping process, we cannot guarantee that the address can be changed.
If an order is returned or requires reshipment because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.
Order Cancellations
You may request to cancel your order by contacting support@kuqidesk.com as soon as possible after placing your order.
Cancellation requests are only effective once you receive a confirmation from our customer support team.
Once an order has been shipped, it cannot be canceled.
If you wish to return an order after it has been shipped, please refer to our Return & Refund Policy.
Shipping Damage
If your package arrives damaged, please take clear photos of the package and product and contact us at support@kuqidesk.com within 7 days of delivery.
Please provide:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A description of the damage
We will review your case and provide an appropriate solution.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@kuqidesk.com
Phone: __________________
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (Pacific Time)
We aim to respond to customer inquiries within 1–2 business days.
KuqiDesk Customer Support